Hope Learning Services

Client Rights & Advocacy 58

Rights & Self Advocacy

Check In (5 min)

Say hello, tell what is up in your world

Recap Yesterday (3 min)

Planners need to be updated to work
There are different levels of friendship
Boundaries are important and we have a right to protect them

Show & Share (10-min)

Worst date ever? or Love at first chat? Do you have an experience where you really liked someone right away? Or one where you immediately DISLIKED someone? Sometimes we like and dislike people for reasons we can't explain. Tell us about your experiences.

Tomorrow's Show & Share: People with successful relationships have a lot to teach the rest of us. Do you know someone who has been married for a very long time? Can you find out what their secret is? Tell us what they told you. Or, is it you that has been in a good relationship for many years? What advice would you give?

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Thematic Activity 01 (5-10 min)

PRESENTERS: This activity highlights the difference between advocating and evaluating and how professional or commercial exchanges are not the same as interpersonal ones.

Show the reviews then use the questions to guid learning.

Reviews of a seller of Gloves on eBay

This seller on eBay has sold and sent product to customers. Like all online stores, the customers can give their opinion on the seller and the product. Look at this seller's reviews then answer the questions together.

What kind of relationship do these customers have with the seller? Personal or professional?
Do the reviews affect other customers who may be considering buying?
Is it appropriate to tell other possible customers what you think of a seller online?
Should a reviewer talk about things that have nothing to do with the service or the product?
What places do you shop?
What kinds of reviews would you give?

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Thematic Activity 02 (10-15 min)

PRESENTERS: With this activity we want to help participants recognize that ratings and reviews of stores and products are appropriate to the professional relationship. In professional relationships saying if something is good or needs improvement is part of the relationship.

Here is a ratings page for a seller on eBay.

Are these reviews good or poor?
Are there a lot of customers giving reviews to this seller?
What kind of relationship is the customer/ business relationship? (friend? acquaintance? professional?)
Why would a seller or a business want customers to give ratings and reviews?
If a customer gives a poor review how do you think a business needs to handle that?

Skill Builder (5-10 min)

PRESENTERS: Help participants draw the comparison of feedback and reviews of online stores and giving friends likes and follows online. Guide them toward seeing that we have to be more kind and careful with PEOPLE we consider friends.

Take a look at these images of popular twitter users.

Tweet 1

Tweet 2

Tweet 3

How many followers do these people have?
What kind of comment might you make on one of these tweets?
How is responding to a human person online different than rating a business?
What are ways to be a good friend online?

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Survival Math (5-10 min)

When you use a treadmill you see Miles Per Hour on the readout. But when you want to know how fast you run or job, you need to know your PACE, meaning how long it takes you to run 1 mile. Use this pace calculator to conver MPH to PACE.